Please download the OttoPilot app for support information, or otherwise contact us via our technical support request form on the support page for technical support, as most issues can be resolved. Please provide us with your order number. 

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Customer service will respond within 12-24 hours. Please do not contact us here for returns from other online sellers, and instead contact the vendor you purchased it from.  If you bought the product from ottocast.com (order number looks like #O12345), then please contact them, as we are an independent distributor of ottocast products. 

 

Customer satisfaction guaranteed. If it does not work for your car, returns for a full refund are accepted, providing you have followed the troubleshooting advice that has been given to you by our customer service team, and the issue has still not been resolved. Customer "change of mind" returns will be accepted within 30 days of purchase depending on circumstance, and will incur a 15% re-stocking fee. This will be taken out of your refund amount. All returned items are assessed before issuing refunds, and if the item is deemed in full working order when it was stated otherwise, it is then classed as a "user error" or "change of mind" return and will incur a deduction of no more than 15%.

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All parts that came with the unit must be sent back in original condition, and not damaged. If not all parts are included or the product is damaged, you will only receive a partial refund. Once we receive the item in our PO Box (which the details of will be provided to you after contacting us), please allow 1-3 business days for it to be collected, and checked over before we issue your refund.